Shipping policy

SHIPPING INFORMATION

SHIPPING METHODS AND COSTS

  • Grover Silk Store delivers across India and to selected international destinations.
  • We offer different shipping options depending on the delivery location, order size, and availability.
  • Shipping charges may vary based on the destination, package weight, and volume of the order.
  • For any questions regarding shipping charges or delivery options, please contact our customer care team at groversilkinfo.12@gmail.com or +91 94654 58613.

SHIPPING RESTRICTIONS

Certain products may be restricted or prohibited from being shipped to specific locations due to courier regulations, customs regulations, or applicable laws.

We reserve the right to refuse or cancel the shipment of any item that is restricted, banned, or prohibited by our courier partners or the laws of the destination country.

IMPORTANT INFORMATION

  • We aim to dispatch all confirmed orders within 2–4 business days, subject to product availability and payment confirmation.
  • During sale periods, festivals, holidays, or other high-volume periods, dispatch may take longer than usual.
  • Estimated delivery times are provided as a guide and begin from the date of dispatch.
  • Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other unforeseen circumstances.
  • Grover Silk Store is not responsible for delays caused by courier partners, customs clearance, or circumstances beyond our control.
  • Once an order has been dispatched, we may not be able to change or redirect the delivery address.
  • Customers are requested to ensure that the delivery address and contact details provided at checkout are accurate.

For deliveries where a signature is not required, the courier partner may leave the package at the delivery address or in a safe location as per their delivery policy. Once the package has been delivered to the address provided by the customer, responsibility for the package passes to the customer.

If you have specified a third-party recipient for delivery, such as when placing an order as a gift, proof of delivery to the address provided will be considered fulfilment of our delivery obligation.

WHEN DO WE DELIVER?

Domestic Orders — India

Domestic orders are generally delivered within 3–7 business days from the date of dispatch, depending on the delivery location.

Remote locations may require additional delivery time.

International Orders

International orders generally take 7–15 business days or longer from the date of dispatch, depending on the destination country and customs clearance.

International delivery timelines are estimates only and may vary due to customs procedures, local courier services, and other circumstances beyond our control.

Customers may contact our customer care team for updates regarding their order status.

SHIPPING CHARGES

Shipping charges are applicable based on the delivery location, order weight, volume, and shipping method.

Orders will be subject to applicable shipping charges.

International Shipping

For orders being shipped outside India, shipping charges will be calculated based on the destination, weight, and/or volume of the package.

Our customer care team will confirm the applicable international shipping charges before dispatch, where required.

For international orders, please contact:

Email: groversilkinfo.12@gmail.com
Phone: +91 94654 58613

TAXES & DUTIES

For Indian Customers

All applicable taxes and duties are included in the product prices displayed on our website, unless otherwise stated.

For International Customers

International orders may be shipped on a DDU (Delivery Duty Unpaid) basis, depending on the destination country and courier service.

The customer/recipient is responsible for any import duties, customs charges, local taxes, VAT, GST, or other charges imposed by the destination country.

These charges are not included in the product price or shipping charges paid to Grover Silk Store and must be paid by the recipient, where applicable, in order for the shipment to be released by customs.

Customs policies and charges vary from country to country. Customers are advised to check the applicable import regulations in their country before placing an international order.

CONTACT US

For any questions regarding shipping, delivery timelines, shipping charges, or order status, please contact Grover Silk Store:

Email: groversilkinfo.12@gmail.com
Phone: +91 94654 58613